8117848|6|258424|Michael D. Brown|746998|Fresh Customer Service: The Executive Summary|9993704|624|1|1|0|24983810|9993704|23|0|0|22958428|12497280|15094407|0|000Xa4hQ4cb50a|000E7WgN3rLcYw|002JMBPR36f3bj
8117848|6|258424|Michael D. Brown|746998|Fresh Customer Service: The Executive Summary|9993704|624|1|1|0|24983810|9993704|23|0|0|22958428|12497280|15094407|0|000Xa4hQ4cb50a|000E7WgN3rLcYw|002JMBPR36f3bj